FAQ

Ofttimes asked Questions

Can I employ Form Presenter if I take a Gmail account?

Aye, yous tin apply from Gmail business relationship or G Suite accounts.

presenter.jivrus.com is a spider web service to present the forms with fourth dimension, audience, action and presentation controls. It besides allows publishers to view all their previously published forms.

Do published forms ever expire or become inaccessible ?

Yep, if yous have set a specific fourth dimension window for keeping the grade available. Later on the window, the forms will show a message that it is closed. You lot can reconfigure to extend/ change the window time and republish it.

If you lot choose the form to be available always, the form will be bachelor always.

Read more at the Fourth dimension Controls feature.

May I know where all the submitted information is stored?

Google Forms store the responses inside Google Forms and in destination spreadsheets if you take configured to store it. Course Presenter stores merely the configuration and analytics information in Form Presenter server. All the transaction (class responses) are stored within GSuite/ Google Bulldoze.

Why Form Presenter does non allow upload files via the Google form?

Form Presenter uses an iframe to embed & present the Google Class. The file upload has a sign-in requirement and the authentication redirect cannot happen inside an iframe for security reasons. Hence Google is not allowing file upload inside Form Presenter.

So Form Presenter can't support file uploading currently.

How practise I resolve the mistake "Error while publishing the form. The value of belongings 'description' is longer than 1500 bytes"?.

There is a brake on the length of the paragraph yous write under the "Description" area of your Google Form. It is stock-still upwards to 1500 characters/letters. If you write a paragraph with more than than 1500 characters/bytes/messages, then "Class Presenter" volition enhance an error mentioning that "Error while publishing the course. The value of property 'clarification' is longer than 1500 bytes".

To resolve this type of error, you need to ensure that the "Clarification" of your Google Form is 1500 letters or less. Once you accept updated this in the Google Course, you can endeavor again with Form Presenter.

What is meant past quota in Form presenter?

Quota refers to the maximum number of tests (successful commencement of tests) allowed for a item pricing plan through Form Presenter.

How quota is calculated in Form presenter?

Quota is based on number of tests started by using Grade Presenter. The tests are calculated by counting starting of tests (click of outset button) through Form Presenter.

Learn more than at Pricing

How do I check my current usage?
How practise I check my remaining quota

You can check your electric current usage and remaining quota nether Account department in Class Presenter

  • Open up Form Presenter

  • Click on menu ☰ (top left corner)

  • Click on Account menu

  • You volition see your business relationship details similar plan, validity

  • You will besides encounter the usage/quota/residual

☰ Card > Account ==> You volition see the account screen

How Monthly Plan usage calculation will work?

  • On the subscription you will get residual based on your programme. For example Business Plan will get 10000 Balance tests with ane month validity

  • For every time your form audience starts the examination (Clicks on start button) your account balance decreases by 1.

  • If you lot need to buy more than balance packet in a unmarried month y'all tin purchase another program that will give y'all a split residuum pack.

  • If yous take purchased ii plans in two unlike days your residue will reduced from your 1st purchased balance (until it's expiry)

Example: In the picture usage you have two agile balances (Sep 30 to October 30) and (October 2 to Nov 2) both are valid.

In this case Form Presenter will pick the test for Sep 30 to October 30 package. If you didn't use the balance up to Oct 30 that residual will be expired. Course Presenter volition reduce the remainder tests from new pack.

How Yearly Program usage calculation will work?

  • On subscription your account will upgraded to yous purchased plan.

  • There volition be a usage limit for diverse plans. For example Business concern plan has 10000 tests

  • For every time your form audience starts the test (Click on showtime push) your usage increases by one (remaining tests reduces by 1)

  • The quota resets and usage becomes 0 on the 1st day of every month (just for yearly plans)

I see the quota is for a calendar month. When does my quota reset?

Applicable For Yearly plan only

The quota resets 1st of every month (applicable only for paid plans) irrespective of the subscription/ renewal bike of individual user. If y'all want more than quota within the calendar calendar month, you need to upgrade to a higher plan.

For monthly plans, there is no quota reset on 1st of every month.

I accept used the quota of my current plan but need to do more than tests. What to do?

There are ii options:

  1. Upgrade the program

For PayPal Users:

  • You tin cancel the current subscription and buy another monthly programme subscription that fits your usage. The balance will get credited to your account.

For Stripe Users.

  • Yous can but upgrade your subscription to another college monthly program by selecting the plan on the pricing page. The balance will get credited to your account.

Example: If yous are in Pro currently and you need more than tests, y'all are buying Business organisation plan yous will get 10000 balance in your account immediately.

  1. Top upwards the balance.

For Stripe users:

  • You can purchase the same plan as a one-fourth dimension payment which will non touch your subscriptions. On successful payment, you lot will get the boosted quota balances with i-month validity.

Note: Peak-up selection is only for the Stripe payment method. PayPal users can cancel the subscription from PayPal and buy a subscription by Stripe if a height-up is required.

Example: If you are in Pro currently and you lot need more tests, you are buying the same Pro plan y'all will get adue north additional 5000 balance in your business relationship immediately.

You can practise one of the post-obit

  • Choose a higher programme than your current plan at Pricing and upgrade your plan post-obit the Upgrade Process. When you upgrade your quota will exist increased as per the new program. Note that your usage will not be reset immediately. It will be reset only on 1st of every month.
    Example
    You have currently taken yearly Pro plan (2000 tests quota) on 10th and take used all 2000 tests by 25th. If y'all upgrade to yearly Premium plan (5000 tests quota), you lot volition get 5000 tests as quota for the month, simply your existing usage of 2000 tests volition not exist reset immediately. And so y'all will see only 3000 tests remaining for that month. However on the 1st of coming month, you will see usage getting reset and remaining tests will be 5000. This quota reset happens every month on the 1st day (as long as your subscription is active)

    This practice is place then that users accept appropriate plans as their subscription that gets automatically renewed (via PayPal) without worrying about manual renewals.

OR

  • If you practice not want to upgrade, look for the 1st of coming month to become your quota refreshed (usage reset)

Does my programme get renewed automatically?

  • If you take taken the plan via PayPal, it gets renewed automatically until cancellation.

  • If yous have taken the programme through manual asking, it does not go renewed automatically. Y'all need to renew it manually once more or can pay via PayPal to become renewed automatically.

May I know why I'm getting " Invalid Submission Tracking ID Error Details: The field 'Submission Tracking ID - DO NOT Change' in the Google Form is removed or changed past the form audience " email?

Form Presenter uses ' Submission Tracking ID - DO Not Modify ' field in the Google Form to runway the audience submission details. Form Presenter will apply a unique ID to this field to rail the submission. Any change in this volition make your submission void.

When you face this issue, do the post-obit to resolve it:

Grade Publisher (Author of the form) should check follows:

  • Ensure that Submission Tracking ID - Practise Non Modify field exists in the Google Form. There should be whatsoever alter in the spelling

  • Submission Tracking ID - Practice NOT Modify field's type short answer and marked as required.

  • Republish the Grade.

Instructions for Audience (Form submitter) side:

  • Submission Tracking ID - Practice Not CHANGE field will come with auto populated tracking id value.

  • Audience should NEVER alter the Submission Tracking ID.

I am seeing "Cookies are not enabled in your browser. Delight let cookies and login once more". How do I enable cookies?

It may be that your browser is blocking third party cookies. To sign in using your Google Business relationship on a browser (like Chrome or Safari), y'all need to plow on cookies if you lot haven't already turned it on. From Presenter requires Google Sign in if it is enforced in audience command and hence you need to enable cookies in your browser.

Follow the instructions to plow cookies on.

Why am I seeing a bare page when I scan the test?

Why audition dashboard is not loading? Information technology just show blank page.

This could be a cache issue.
Delight do a hard-refresh of your browser past pressing Ctrl + Shift + R (windows) or Cmd + Shift + R (mac)
This shall clear your cache and load the app smoothly in your browser.

Tin can I setup timezone in Form Presenter?

Yes, You lot can setup timezone in Form presenter. Also Course Presenter will automatically identify your timezone or by clicking the "Guess My Timezone" icon.

Can I set a pause fourth dimension between assessment?

Yes, You tin setup break timer betwixt assessment.

Can I ready a specific time window for my form to be accessible?

Yes, You tin can setup specific fourth dimension window.

Can I set a timer per each question?

No, The timer is related to the whole form and cannot be enabled per sections or split questions.

Can the Google Form be automatically submitted after user is timed-out?

No, This is not possible due to a) Google Form does non support this b) There could be mandatory questions that are not answered.

Yet, to ease this situation, Grade Presenter is providing "Alert" characteristic that alerts form submitter before a predefined time. This can be configured in Form Presenter setup. Please see Time Controls for details.

Can I enforce my course user to sign in with Google to admission my form?

Yes, You tin can enforce login by form users

Can I allow simply particular domains or emails for attending the assessment?

Aye, You can restrict a particular domains or emails for attending the assessment.

Can I track Live audience profiles?

Yes, you can track audience profiles live. You lot tin rail how many breaks taken, when the form is submitted etc..

Is it possible to restrict the maximum number of attempts in Form submission?

Yes, this is possible. You can restrict the maximum number of Form submission.

Tin I track if any of my student tries to switch tab while attending the assessment?

Yes, you can track tab changes with in and out timings. For this Enforce Login should be enabled during configuration.

Is information technology possible to rails Total screen exit in and out timings of my students during cess?

Yes this is possible. For this y'all need to enable Track Full Screen option during configuration.

Your camera is blocked. How to enable camera permission?

It could be the camera permissions take been blocked on the browser. You need to enable it manually to open the photographic camera in the browser.

To enable photographic camera permissions on Chrome:

  1. Open up Chrome.

  2. At the top right, click More Settings.

  3. Under "Privacy and security," click Site settings.

  4. Click Camera or Microphone.

    • Plough on or off Ask before accessing.

For more details check google documentation.